Shipping + Returns

DOMESTIC SHIPPING POLICY

When will my order arrive?

Most orders process and ship in 3-5 business days but there are sometimes delays due to order volume or inventory. Once shipped, you will receive an email confirmation with the tracking number and carrier details. Please allow 2-3 days for your shipping information to update.

  • Canada Standard Shipping: 5-7 business days or less after shipment*
  • Canadian Express Delivery: 1-2 business days after shipment*

    * these timelines may vary based on the carrier, once the order is shipped we can not guarantee the timeline the carrier will deliver your order.

*All orders placed after 10AM MST on Fridays will be shipped out the following week Monday. If an order is placed after this time on Friday, it will not ship until Monday. Express delivery timeframes do not include Saturdays, Sundays or holidays. Orders are fulfilled Monday-Friday.

 

How much does shipping cost?

We offer Free Standard Shipping for Canadian orders over $175.

For all other orders the shipping is calculated at checkout depending on your location. 

We offer FREE local pickup for orders placed within Calgary.

 

What carrier will deliver my order?

  • We ship via Canada Post or UPS depending on what is selected at checkout.

Can I specify where to leave my package or provide delivery instructions?

  • Delivery locations are at the sole discretion of the delivery driver and are outside of the control of Glow Body Nutrition.
  • Once your order ships, you can try contacting the carrier with special instructions for delivery if needed; this can sometimes be done online by creating an account with the relevant carrier.
  • Some carriers may require a signature based on the delivery driver’s discretion. Please contact the carrier directly for further details.
  • Glow Body is not responsible for stolen or lost packages. Please contact the carrier regarding stolen or lost packages. We do not offer refunds or store credit for lost or stolen packages.

 

Can I return my product?
  • Glow Body products can be returned for refund or store credit within 14 days of purchase if the product is unopened and unused.
  • Glow Body does not cover the return shipping expenses of the product.
  • If proof of a severe reaction occurs from our products products can be returned for a full refund.
  • Please allow for at least 7 days to fully process your return.
  • We do not process returns on Saturdays or Sundays.